Billing Troubleshooting

Payment Not Reflecting

• Wait 5–10 minutes and refresh
• Check your Mobile Money confirmation message for the transaction ID
• Contact support with the transaction ID if still not showing

Cannot Log In

• Ensure your account number/email is correct
• Try resetting your password
• Contact support if your account may be suspended

Wrong Amount Charged

Contact support immediately with your invoice number. Do not make another payment until resolved.