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Subscribers

The Subscribers section is the core of the billing portal. Every internet customer is a subscriber — this is where you create accounts, monitor connectivity, manage subscriptions, process payments, and take action on individual accounts.

What You Can Do

  • View all subscribers with live online/offline status
  • Filter by status, zone, router, or service type
  • Add new subscribers
  • Suspend, reactivate, or terminate accounts
  • View per-subscriber subscription, payment history, and traffic
  • Send SMS or email to individual subscribers
  • Bulk-extend subscriptions for a group of subscribers
  • Import subscribers from CSV / export the list

Key Concepts

Account Number — A unique identifier automatically assigned to each subscriber. Used for support and billing references.

Status — The current billing/account state of the subscriber:

Status Meaning
Active Account is in good standing, internet access is provisioned
Suspended Access has been removed, usually due to non-payment
Terminated Account permanently closed
Draft Account created but not yet activated

Online Status — The real-time network connection state (independent of billing status):

Online Status Meaning
Online Subscriber is currently connected and passing traffic
Offline Subscriber is not connected
No Internet Connected to the network but traffic is blocked (e.g. suspended)

Service Type — The type of network connection:

Type Description
PPPoE Dial-up style authentication via RADIUS
Static Fixed IP address assigned to the subscriber
Hotspot Captive portal / WiFi access