Frequently Asked Questions

How do I pay my bill?

Log in to the billing portal, click Pay Now, and follow the prompts. We accept Mobile Money, card, and bank transfer.

My internet is slow — what do I do?

Restart your router first. If the problem continues, check the network status page or call support.

I forgot my password

Click Forgot Password on the login page and follow the instructions sent to your email.

How do I upgrade my plan?

Go to Subscriptions → Change Plan in the billing portal.

Where can I get my invoice?

Go to Billing History and click Download PDF next to any invoice.

How do I contact support?

Call, WhatsApp, or email us — see the Support Channels page.